Syracuse, NY – January 2017 – Grossman St. Amour CPAs PLLC has an opening for a full-time Help Desk Specialist.  This position is responsible for providing end user technology support in a professional office environment.  The ability to solve problems, research and discover resolutions to technology related issues is a must. The job duties include but are not limited to:

  • Installing, configuring and troubleshooting computer systems.
  • Assisting end users when they need help with technology related equipment including computers, cell phones, tablets, copiers and conference room technologies.
  • Knowledge of Windows Operating systems including Windows 10 and Windows 7 is a must and;
  • In-depth knowledge of antivirus software products such as Kaspersky is preferred.
  • The candidate must have a BA Degree in a related field with 3-5 years of on the job experience.
  • Must have working knowledge of Microsoft Office 2010 and know general software, hardware and networking troubleshooting techniques and experience maintaining network security protocols.
  • Excellent communication skills, ability to be a team-player, and the ability to learn quickly and adapt to new technologies is important as well as being customer service oriented with the ability to work one-on-one with individuals.

Inquiries will be kept confidential and should be submitted via email to the Human Resources Department at or to Grossman St. Amour CPAs PLLC, 110 West Fayette Street, Suite 900, Syracuse, NY 13202, Attn: Human Resources Department.